Privacy Policy – Bengal Tour And Travels

At Bengal Tour and Travels, we are committed to providing safe, reliable, and customer-focused travel services. This Privacy Policy outlines how we handle customer information and ensure a secure and comfortable journey experience.

1. Customer Information

We may collect basic customer details such as name, contact number, pick-up and drop locations, and travel preferences to provide our services efficiently. All information shared with us is kept confidential and is used only for booking and service-related purposes.

2. Service Commitment

We offer well-maintained vehicles and experienced, trained drivers to ensure a safe and comfortable journey. Our drivers not only provide transportation but may also assist customers with local guidance during the trip.

3. Driver and Journey Monitoring

For safety and service quality, journeys may be monitored and coordinated by our team. We remain connected with customers throughout the trip to ensure a smooth experience.

4. Air Conditioning Policy (Hill Areas)

Please note that air conditioning (AC) may not function effectively in hilly regions due to terrain and vehicle performance conditions. AC services are primarily available on plain roads.

5. Customer Support and Assistance

We provide 24/7 support during your journey. In case of any emergency or health-related issues, our drivers and support team will assist to the best of their ability.

6. Data Protection

We do not share, sell, or misuse customer data with third parties, except when required for service delivery or by law.