Terms and Conditions for Bengal Tour And Travels

At Bengal Tour and Travels, we aim to provide a safe, reliable, and comfortable travel experience. By booking or using our services, customers agree to the following terms and conditions.

1. Booking Information

Customers must provide accurate and complete details, including pick-up location, destination, travel dates, and contact information at the time of booking. Any incorrect information may lead to delays or service issues.

2. Customer Conduct

Passengers are expected to behave respectfully towards drivers and staff. Any form of misconduct, abuse, or inappropriate behavior may result in termination of the service without refund.

3. Payment Policy

Payment for the service must be completed as per the agreed terms. This may include advance payment or full payment at the end of the journey, depending on the booking arrangement.

4. Safety Guidelines

All passengers are required to follow safety rules, including wearing seatbelts during the journey. Bengal Tour and Travels is not responsible for any injury caused due to non-compliance with safety measures.

5. Delays and Uncontrollable Events

We are not liable for delays or disruptions caused by factors beyond our control, such as traffic conditions, weather, roadblocks, or natural events.

6. Vehicle and AC Policy

Vehicles are well-maintained for customer comfort. However, air conditioning (AC) may not function in hilly areas due to terrain conditions and will primarily operate on plain roads.

7. Support During Journey

We provide 24/7 support during the trip. In case of emergencies, including health-related issues, our driver and support team will assist customers to the best of their ability.

8. Complaints and Feedback

Customers are encouraged to report any issues or provide feedback promptly so that we can improve our services and address concerns effectively.